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Member Feedback

Feedback from our members is always welcome. Without it we could not improve our service to you. It is our aim to assist you with enhancing your program.

Let us know how we can help you “Make a Difference”

Comments (40)

  1. Rachael / Reply July 1, 2019 at 11:58 pm

    Hi Team
    My account expires at the end of August
    Is there a way of upgrading my account as I will be away.

    • BIRGIT / Reply July 2, 2019 at 9:15 am

      Hi Rachael

      I will send you an email.


  2. Karen / Reply August 7, 2018 at 9:59 pm

    Hi Birgit,

    Thank you for all the wonderful resources. There’s lots of great content to help make interesting calendars for residents. I use your wonderful resources each month to build my program.

    However, I did notice in the The Fabulous 50’s quiz that the same quiz is in Part 1,2 and 3.

    Keep up the great work. It is very much appreciated.



    • BIRGIT HEANEY / Reply August 8, 2018 at 9:42 am

      Hi Karen

      The pictures are the same however the questions throughout the quiz are different.


  3. Kathleen / Reply January 31, 2017 at 11:37 am


    Thank you for providing such a ‘quality’ and valuable service.

    In class – Dip L&H I have recommended this site as an ‘up to standard’ resource for documentation.
    If I may make a suggestion:

    Please set all links to ‘open in a new tab’.
    Currently, opening any of the links replaces the page that is opened.
    As the linked page is closed it also closes the QA page.

    Also, is it would be handy to have a ‘keep me signed in’ option.

    Many thanks,


    • BIRGIT HEANEY / Reply January 31, 2017 at 1:27 pm

      Thank you so much for your comments Kathleen.

      If you right click on a link you do have the option to open in a new tab/window. (This may assist you until the others have been changed as that will take some time).

      I will also look into your other suggestions.


    • Karen Cranney / Reply July 10, 2018 at 4:13 pm

      I would like to know if you are able to provide more recent resources . Your Quality Dementia Care Guide To Practice In Residential Aged Care Facilities for all staff is dated February 2007. This is 11 years old , is there a more recent version that you can supply.

      • BIRGIT HEANEY / Reply July 11, 2018 at 10:12 am

        Hi Karen

        On reviewing the Dementia Australia site ( where the information has been resourced from) it is also dated February 2007.


    • Karen Cranney / Reply July 10, 2018 at 4:21 pm

      cAN YOU PLEASE ADVISE IF YOU ARE ABLE TO PROVIDE MORE RECENT RESOURCES AS THE quality Dementia Care A Guide to Practice in Residential Aged Care Facilities for all staff is dated 2007. Do you have a more recent version.

      • BIRGIT HEANEY / Reply July 11, 2018 at 10:12 am

        See previous reply

  4. Shirley Calliss / Reply October 27, 2016 at 9:55 pm

    Hi Birgit,

    I was looking at the sweep form and noticed it is dated 2014 and I was just wondering if you could edit the date off the top of the Form and leave it with out a date so it can be used every year, I’m sure there is a way I could do it but I haven’t worked it out,
    Thanks for all you do,


    • BIRGIT HEANEY / Reply October 28, 2016 at 8:44 am

      Fixed now ….. I had changed it earlier but some reason it only changed it on my pc.
      It should be fine now …. Let me know if not!

      Thanks Shirley

  5. Shirley Calliss / Reply October 17, 2016 at 11:06 am

    Hi Birgit,

    I was just printing out Close Ups – The Mind’s Eye sets in Discussions/Reminiscence and noticed in each of the 4 sets that number 7 is missing, last time I used set 1&2 I never noticed this but did today and went back and checked each set just to make sure.
    My residents love this so Thank you for a great activity.

    • BIRGIT HEANEY / Reply October 17, 2016 at 11:36 am

      Thank Shirley… will check !


    • BIRGIT HEANEY / Reply October 17, 2016 at 12:37 pm

      Should be all fixed now Shirley.

      Thanks again!


  6. Shirley Calliss / Reply October 2, 2016 at 9:41 pm

    Hi Birgit,

    I have just renewed my subscription for another year and I am excited to see what will be added to Quality Aging.

    I was looking at the upcoming activities in the November calendar and noticed that you have Melbourne Cup down for Nov 3rd, Melbourne Cup is always held on the 1st Tuesday so this year it will be on Nov 1st, just thought I’d mention it.
    Thanks for your time and effort with this wonderful helpful site,

    Kind regards,

    • BIRGIT HEANEY / Reply October 2, 2016 at 10:23 pm

      Thanks Shirley
      Will fix it tomorrow. … must have been tired when I finished that.
      Thank you for your continued support.


    • BIRGIT HEANEY / Reply October 3, 2016 at 12:40 pm

      Fixed now Shirley, Thanks

      • Shirley Calliss / Reply October 9, 2016 at 9:23 pm

        Thanks Birgit,

        I can only imagine how busy you are with putting together this site and more,
        hope you take some free time for yourself to relax and enjoy.


      • Vicky Olliver / Reply October 12, 2016 at 4:33 pm

        Hi Birgit
        It’s still showing on the actually poster as 3rd November for Melbourne Cup. On the front advertising it says the 1st, but when you actually go into the poster it’s the 3rd.
        Thanks for all your work.

        • BIRGIT HEANEY / Reply October 12, 2016 at 10:01 pm

          Will check in the morning …mine says the 1st when I download it….. refresh the page… it is on tomorrow’s to do list.

          Thanks Vicky

        • BIRGIT HEANEY / Reply October 13, 2016 at 11:06 am

          Hi Vicky

          Have redone the poster ..please check again.

          Thanks for your feedback and continued support.


  7. Joy Martin / Reply May 18, 2016 at 7:40 pm


    From July 2016, The Joy of Pet Therapy will be offering “animal-assisted-therapy” to individuals, whether in Aged Care Facilities, Day Centres or private residential homes. Initially we be operating around the Eastern suburbs of Melbourne.

    Pet Therapy has proven to be of enormous benefit in a wide range of circumstances.

    to find out more about costs of visits, the benefits of pet therapy , or how The Joy Of Pets Therapy can help you, please contact Joy on +61. 411 152 699 or at petherapy@optusnet.com.au http://thejoyofpettherapy.com.au/


    Joy Martin
    The Joy of Pet Therapy

  8. Katja Jefferys / Reply October 29, 2015 at 5:15 pm

    With the event posters is there anyway that we can insert the time, date and place when we hold our events? At the moment we need to keep designing our own posters but they are not of high quality as the ones you have. This will cut our time by heaps. Especiallly this month with Melbourne Cup Day and Remembrance DAy Service….

    • BIRGIT HEANEY / Reply October 30, 2015 at 2:44 pm

      Hi Katja

      Am working on this for you. Always happy to help where I can.

      Thanks for your comments.


  9. Katja Jefferys / Reply October 29, 2015 at 5:09 pm

    For the quiz questions is it possible to have them not in PDF format as we put up the questions in our powerpoint slides and it would make it a great deal easier to copy and paste the questions? Love the cue cards as we work in a multi lingual village and they are nice and clear. Keep up the excellent work. Big thank you to Catherine Farthing for getting our Bankstown/Holroyd Group onto this site!!!!

  10. Shirley Calliss / Reply September 30, 2015 at 10:25 pm

    Hi Birgit,

    Thank you so much for your time and effort in making the lifestyle role so much easier, I love your ideas and have used so many of them in my role of activities co- ordinater at the retirement village I work for.

    I was just wondering if it was at all possible when putting up the event posters if you could include one with out the actual date displayed as well, so we can choose to use on another day, quite often we aren’t able to hold the event on the exact day but will hold it a few days later, I love the idea of displaying a poster for events and special days.


    • BIRGIT HEANEY / Reply October 1, 2015 at 7:25 am

      Hi Shirley

      I’m pleased that your job has become easier and that my site has aided somewhat to that task.

      In keeping with making your job easier, I will add posters without dates for you.

      I will get October posters sorted for you today and then carry on as normal from then.

      Hope this helps.

      Keep up the great work!


  11. catherine Farthing / Reply August 7, 2015 at 11:02 am

    Wow how fantastic ……………………….this is great u should advertise in the newsletter with Diversional Therapy Australia I will let everyone know (I am a Diversional Therapist)…………… Catherine

    • BIRGIT HEANEY / Reply August 7, 2015 at 11:30 am

      Thank you so much Catherine. I will check out the newsletter with Diversional Therapy Australia.

      Glad you like it. :)


  12. Cheryl Carus / Reply April 14, 2015 at 4:12 pm

    thanks for getting back to me so quickly, I’ll keep in touch.

    • BIRGIT HEANEY / Reply April 14, 2015 at 9:48 pm

      Anytime Cheryl and if you need anything please don’t hesitate to ask.

      Have a great week!

  13. Cheryl Carus / Reply April 7, 2015 at 9:40 am

    A great website still looking through all you have to offer. I’m a little concerned about you calendar of activities. I plan activities and special days months in advance when I click on July for some ideas you say you are still working on the page come back later. Is this permanent or still a work in progress?

    • BIRGIT HEANEY / Reply April 7, 2015 at 5:13 pm

      Hi Cheryl
      Thank you for your comments. This website is still very much a work in progress. As there is so much to put on and it is basically a one woman show I am working as fast as I can. Activities for May will be online tomorrow and then I will be working on June and July. I am having some time off work at the moment so the activities should be coming online more quickly.

      Thank you for your patience.


  14. Jenna Wren / Reply January 27, 2015 at 1:07 pm

    I am loving these actvity procedures you have, I have accreditation coming up and they are saving me so much work. Have just taken over a lifestyle coordinators position and your site is saving me loads of time. Cheers x

    • BIRGIT HEANEY / Reply January 27, 2015 at 2:39 pm

      Thanks Jenna.

      If there is anything we can assist with, to make accreditation an easier process please don’t hesitate to contact us.

      Good Luck with the new position. Hope it is everything you want it to be.


  15. BIRGIT HEANEY / Reply January 16, 2015 at 10:50 pm

    Thank you Jayne, and if there is anything you need assistance with don’t hesitate to contact us.

  16. Jayne Salathiel / Reply January 16, 2015 at 10:08 pm

    What a great website, the best resource I have ever seen anywhere I will be sure to pass on to everyone that I come into contact with in the field, from the items that you can download to the fantastic resources you can purchase such great quality at a great price
    Keep up the great work. Look forward to the next newsletter
    Thanks again

  17. BIRGIT HEANEY / Reply December 9, 2014 at 2:05 pm

    Great to hear Jenna. We are here to assist where we can.


  18. Jenna Wren / Reply December 8, 2014 at 3:51 pm

    Hi there,

    Being a lifestyle manager, December can be the busiest time of the year for us planning for Christmas then planning for the upcoming year.

    I was very impressed to recieve my newsletter form you guys and find a PDF format for the Australian Leisure and Lifestyle actvity planner for 2015, this has just cut my workload and there are even spaces for me to add our themed days and main events for our facility. Its A3 and I can put it up in my office, loving it!!

    Cheers guys

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