Providers have responsibilities to support consumers to understand the new Charter that comes into effect from 1 July 2019.
The rights of consumers are protected by a Charter of Aged Care Rights. Download this helpful booklet for aged care service providers and their consumers
From 1 July 2019, providers must give consumers a copy of the new Charter signed by the provider, and ensure that the consumer or their authorised person has been given a reasonable opportunity to sign a copy of the Charter.
The purpose of requesting the consumer’s signature is to allow them to acknowledge they have received the Charter and had assistance to understand it. Consumers are not required to sign the Charter and can commence, and/or continue to receive care and services, even if they choose not to sign the Charter.
Translated versions of the Charter are also available below.
Print and add to your Multicultural Profile Folder.
Resource: https://www.health.gov.au/
Charter in Arabic
Charter in Chinese Simplified
Charter in Chinese Traditional
Charter in Croatian
Charter in Dutch
Charter in English
Charter in German
Charter in Greek
Charter in Hindi
Charter in Hungarian
Charter in Italian
Charter in Korean
Charter in Macedonian
Charter in Maltese
Charter in Polish
Charter in Russian
Charter in Serbian
Charter in Spanish
Charter in Vietnamese